Fulfillment Policy
1. Introduction
At elfsol, we are committed to ensuring customer satisfaction through efficient processing, shipping and returns services. This policy details the delivery, cancellation and return policy for all orders placed on our website.
2. Order delivery
Delivery times: We aim to deliver all orders within 5 to 21 working days of order confirmation. Delivery times may vary according to the geographical location of the recipient and transport conditions.
Order tracking: Once your order has been dispatched, you will receive a tracking number by email, enabling you to follow the status of your delivery.
3. Order cancellation
Cancellation conditions: Customers may cancel their order without penalty before it is dispatched. If the order has already been shipped, we invite you to follow our returns procedure once you have received the product.
Cancellation Procedure: To cancel an order, please contact our customer service department at support@elfsol.com with your order number.
4. Return Policy
Free returns: We accept returns of products in new, unused condition for up to 30 days after delivery. Returns are free of charge, at no additional cost to the customer.
Return procedure: To initiate a return, contact our customer service department. A prepaid return label will be provided to facilitate the return free of charge.
Refunds: Upon receipt and inspection of the returned product, a refund will be processed via the original method of payment within 14 days.
5. Exceptions
Certain product categories may be exempt from our standard return policy. These exceptions will be clearly indicated on the relevant product pages.
6. Contact Us
If you have any questions or concerns about your order, please do not hesitate to contact our customer service department at support@elfsol.com.
At elfsol, we are committed to ensuring customer satisfaction through efficient processing, shipping and returns services. This policy details the delivery, cancellation and return policy for all orders placed on our website.
2. Order delivery
Delivery times: We aim to deliver all orders within 5 to 21 working days of order confirmation. Delivery times may vary according to the geographical location of the recipient and transport conditions.
Order tracking: Once your order has been dispatched, you will receive a tracking number by email, enabling you to follow the status of your delivery.
3. Order cancellation
Cancellation conditions: Customers may cancel their order without penalty before it is dispatched. If the order has already been shipped, we invite you to follow our returns procedure once you have received the product.
Cancellation Procedure: To cancel an order, please contact our customer service department at support@elfsol.com with your order number.
4. Return Policy
Free returns: We accept returns of products in new, unused condition for up to 30 days after delivery. Returns are free of charge, at no additional cost to the customer.
Return procedure: To initiate a return, contact our customer service department. A prepaid return label will be provided to facilitate the return free of charge.
Refunds: Upon receipt and inspection of the returned product, a refund will be processed via the original method of payment within 14 days.
5. Exceptions
Certain product categories may be exempt from our standard return policy. These exceptions will be clearly indicated on the relevant product pages.
6. Contact Us
If you have any questions or concerns about your order, please do not hesitate to contact our customer service department at support@elfsol.com.